Poor Service and Unresolved Account Closure

I am writing to express my deep dissatisfaction with your service. I fully settled all my accounts (including the Mobimoney loan) in 2024 requested for closure . Despite repeated follow-ups via email (with no response) and promises from consultants over the phone, my accounts remain open, and I have yet to receive the paid-up letters owed to me. consultants have been unprofessional—making empty promises and even displaying rudeness. This lack of resolution and respect for customers is unacceptable.