WM
William M
1 reviews | Active since Jul 2015
08 Jul 2024, 11:35
Poor Service and Turnaround time.
I app**** for a Loan on Thursday, sent through documents via email, Website and WhatsApp I still haven't received feedback. Finchoice sometimes doesn't care.
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
08 Jul 2024, 11:56Good day William,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply08 Jul 2024, 11:56
Official
Good day William,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
WM
William M's updateReviewer Update
08 Jul 2024, 12:36Thank you, I appreciate it.
WM
William M's update08 Jul 2024, 12:36
Reviewer Update
Thank you, I appreciate it.
WM
William M's updateReviewer Update
09 Jul 2024, 09:32I need Finchoice to contact me between 11am and 12am to explain to me, why can't they help me, I have provided 2 bank statements from 2 different facilities, they both prove my income and as stated before, I have been a customer of Finchoice for over 10 years, they have been sole providers for my loans and other stuff. I have never had a fallout with them, today I'm informed I can't be helped because I'm a pensioner? I was helped as a pensioner before... What changed? When contacting me please let it be someone who can speak Setswana or Sesotho, so that I can understand properly. The service from finchoice is pathetic.
WM
William M's update09 Jul 2024, 09:32
Reviewer Update
I need Finchoice to contact me between 11am and 12am to explain to me, why can't they help me, I have provided 2 bank statements from 2 different facilities, they both prove my income and as stated before, I have been a customer of Finchoice for over 10 years, they have been sole providers for my loans and other stuff. I have never had a fallout with them, today I'm informed I can't be helped because I'm a pensioner? I was helped as a pensioner before... What changed? When contacting me please let it be someone who can speak Setswana or Sesotho, so that I can understand properly. The service from finchoice is pathetic.
Finchoice's replyOfficial
11 Jul 2024, 15:55Good day William,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply11 Jul 2024, 15:55
Official
Good day William,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team