Poor service

On the 24th of February 2022 I settled my loan with Finchoice and sent through the proof of payment. On the 25th of February I had received some money and Finchoice had debited my account I then called the call center and a lady assisted me by opening up a query/ ticket.

I then received an email saying thank you for your your document. I did a follow up email to find out when my account would be updated and when I would receive my refund and I received a response on Saturday morning saying that it has been requested and it should take 24 to 48 hours.

On Monday 28th of February I have not received anything and decided to send another follow up email and was advised the ticket was logged, about an hour or two later I received an sms stating the ticket was closed and has been resolved.

Today is Wednesday the 2nd of March and I still have NO refund, my account still has a balance and the interest is accumulating! Whose problem is that? Definitely not mine, so I decided to call in and I got through to the most horrible consultant, she spoke over me and did not allow me to explain. She tells me they still busy with my query without asking for my details(mind you she doesn’t have access to my account as yet). And at the end of the call when asking for her name she keeps quiet and places the call on hold.

I expect better service from a Finchoice consultant especially when the website makes its so easy to be assisted. If this is the kind of service I get then I would not recommend Finchoice to anyone even if it’s convenient.

A refund process shouldn’t take up to a week, tomorrow would be a week exactly since I’ve settled my loan and I’m still sitting without my refund and my account still has a balance running.

This is very very disappointing.