sK
simangele K
1 reviews | Active since May 2016
27 Jan 2022, 11:22
poor service
i am writing this angry and frustrated, i have paid up my mobi money from fin choice but it still reflects on my credit profile as unpaid, this is blocking me from doing other things because my credit profile is not updated....i called their call Centre twice. .yesterday and today and i was told i must get a refund and a paid up letter....i don not have three days to wait for paid up letter ...fin choice i have paid you its only fair to do the right thing and clear my name on the credit profile....
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Replies (6)sK
simangele K's updateReviewer Update
27 Jan 2022, 11:59i received an sms saying the request has been resolved...nothing has been done...why is fin choice sending an sms saying they have sent the letter knowing very well that they did not send it.....
sK
simangele K's update27 Jan 2022, 11:59
Reviewer Update
i received an sms saying the request has been resolved...nothing has been done...why is fin choice sending an sms saying they have sent the letter knowing very well that they did not send it.....
Finchoice's replyOfficial
27 Jan 2022, 12:40Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply27 Jan 2022, 12:40
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
sK
simangele K's updateReviewer Update
27 Jan 2022, 12:53fin choice i need that letter by the end of business today, my life cannot be on standstill because of your incompetence....other banks or financial institutions give the letter in a day or so....what is difficult in drafting the letter or updating the system as soon as account is paid up...also please make sure my refund is in my account asap.....
sK
simangele K's update27 Jan 2022, 12:53
Reviewer Update
fin choice i need that letter by the end of business today, my life cannot be on standstill because of your incompetence....other banks or financial institutions give the letter in a day or so....what is difficult in drafting the letter or updating the system as soon as account is paid up...also please make sure my refund is in my account asap.....
Finchoice's replyOfficial
27 Jan 2022, 16:46Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply27 Jan 2022, 16:46
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
sK
simangele K's updateReviewer Update
28 Jan 2022, 09:10my query has been sorted out, paid up letter received
sK
simangele K's update28 Jan 2022, 09:10
Reviewer Update
my query has been sorted out, paid up letter received
Finchoice's replyOfficial
28 Jan 2022, 11:10Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Please feel free to contact us if you require any further assistance.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Please feel free to contact us if you require any further assistance.
The finchoice team
Finchoice's reply28 Jan 2022, 11:10
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Please feel free to contact us if you require any further assistance.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Please feel free to contact us if you require any further assistance.
The finchoice team