POOR SERVICE

It has been more than 4months now since I settled my account but it still shows as owing, worst of all that 1 account was listed twice. I have been sent from pillar to post but still they failed to remove my name but listing it was easy, their legal department (if it even exists) is no help at all as they never answer their phones. I beyond disappointed at such poor service, they keep sending me emails that I should rate their service & that my ticket has been closed. That's the only feedback I get but their account remains listed😡