Poor service

<p>I paid up my account on the 14/06/16. When I went to my bank, Capitec, to take out a personal loan they wanted a paid up letter from Finchoice which was sent to Capitec. on receiving the letter it was found that the contract number on Capitec's system did not match the number on the paid up letter. The consultant phoned them and she was told that they cannot do that because I made 3 loans and everytime I took out a loan the previous loan was transferred to a new contract number. Fair enough, all Capitec wants is a letter stating that the first contract number was transferred to the new numbers, but it seems that Finchoice cannot comply with this request. Capitec then asked if Finchoice can just send them a letter with no contract numbers just stating that all loans have been paid. Finchoice cannot comply with this request either. it seems the only way to get Finchoice off the system is to pay the outstanding amount on Capitec's system, which I paid already and that is a no go. I want this resolved ASAP, I need to do business with Caopitec.</p>