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Anneline D
1 reviews | Active since Nov 2016
25 Nov 2021, 08:46
POOR SERVICE
I app**** for a Finchoice loan on the 23rd of November and have been calling in ever since to get some sort of update on my application.
Surely the point of a loan application is because someone is in financial distress.
Baring this in mind how can there be such a delay? when i spoke to one consultant she advised i have to wait for someone to call me.
Then speaking to another consultant they advise an sms will be received.
Utterly frustrating trying to communicate with someone that barely understands their own business practice processes?
And more so they should treat their customers with urgency as after all they are looking for back up plans should this not come through.
Lets see how fast this turn around time is just to this complaint.
Helpful (0)
Replies (8)0
Replies (8)
Finchoice's replyOfficial
25 Nov 2021, 11:57Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply25 Nov 2021, 11:57
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's replyOfficial
25 Nov 2021, 16:07Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply25 Nov 2021, 16:07
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
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Anneline D's updateReviewer Update
29 Nov 2021, 08:42Good day,
It's now over a week, not one of you consultants have even given me a call?
After doing the application documents were required which i uploaded on Friday i get an SMS to say email documents such as statements, ID copy and Proof of residence.
After emailing this on Friday the 26/11 i get an email this morning 29/11 for the same dam request!!!
I don't understand how your business works?? How many times do yourll need documents?
Or is this still being escalated by some department?
It's now over a week, not one of you consultants have even given me a call?
After doing the application documents were required which i uploaded on Friday i get an SMS to say email documents such as statements, ID copy and Proof of residence.
After emailing this on Friday the 26/11 i get an email this morning 29/11 for the same dam request!!!
I don't understand how your business works?? How many times do yourll need documents?
Or is this still being escalated by some department?
AD
Anneline D's update29 Nov 2021, 08:42
Reviewer Update
Good day,
It's now over a week, not one of you consultants have even given me a call?
After doing the application documents were required which i uploaded on Friday i get an SMS to say email documents such as statements, ID copy and Proof of residence.
After emailing this on Friday the 26/11 i get an email this morning 29/11 for the same dam request!!!
I don't understand how your business works?? How many times do yourll need documents?
Or is this still being escalated by some department?
It's now over a week, not one of you consultants have even given me a call?
After doing the application documents were required which i uploaded on Friday i get an SMS to say email documents such as statements, ID copy and Proof of residence.
After emailing this on Friday the 26/11 i get an email this morning 29/11 for the same dam request!!!
I don't understand how your business works?? How many times do yourll need documents?
Or is this still being escalated by some department?
Finchoice's replyOfficial
29 Nov 2021, 10:12Good day,
Thank you for your Feedback, this has been escalated to the relevant department, we apologise for any way in which we may have inconvenienced you.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department, we apologise for any way in which we may have inconvenienced you.
The finchoice team
Finchoice's reply29 Nov 2021, 10:12
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department, we apologise for any way in which we may have inconvenienced you.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department, we apologise for any way in which we may have inconvenienced you.
The finchoice team
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Anneline D's updateReviewer Update
29 Nov 2021, 10:23When will i get feedback another week from now?
What's the date that you and your team will give me feedback?
What's the date that you and your team will give me feedback?
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Anneline D's update29 Nov 2021, 10:23
Reviewer Update
When will i get feedback another week from now?
What's the date that you and your team will give me feedback?
What's the date that you and your team will give me feedback?
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Anneline D's updateReviewer Update
29 Nov 2021, 12:24I received a call from your offices at 11:59am to tell me everything is approved for my application and i will receive an SMS in the day, 5 minutes later i get a SMS telling me that because of change in details i must re-apply??? what nonsense is this really????!!!
I am trying your contact centre number and its not going through!!! CAN SOMEONE CALL ME PLEASE!!! GOSH NEVER IN MY LIFE HAVE I BEEN IN A SITUATION LIKE THIS AND GO THROUGH SUCH DRAMA TO GET THIS APPROVED
I am trying your contact centre number and its not going through!!! CAN SOMEONE CALL ME PLEASE!!! GOSH NEVER IN MY LIFE HAVE I BEEN IN A SITUATION LIKE THIS AND GO THROUGH SUCH DRAMA TO GET THIS APPROVED
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Anneline D's update29 Nov 2021, 12:24
Reviewer Update
I received a call from your offices at 11:59am to tell me everything is approved for my application and i will receive an SMS in the day, 5 minutes later i get a SMS telling me that because of change in details i must re-apply??? what nonsense is this really????!!!
I am trying your contact centre number and its not going through!!! CAN SOMEONE CALL ME PLEASE!!! GOSH NEVER IN MY LIFE HAVE I BEEN IN A SITUATION LIKE THIS AND GO THROUGH SUCH DRAMA TO GET THIS APPROVED
I am trying your contact centre number and its not going through!!! CAN SOMEONE CALL ME PLEASE!!! GOSH NEVER IN MY LIFE HAVE I BEEN IN A SITUATION LIKE THIS AND GO THROUGH SUCH DRAMA TO GET THIS APPROVED
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Anneline D's updateReviewer Update
29 Nov 2021, 12:49I am on hold with the contact centre for 15 minutes, finally i get to speak to a consultant Zoleka who tells me she doesn't know what's going on because its with final verification and someone is going to call me, She tells me this after i explained that i already spoke to someone to do the verification at 12:59pm and then got an sms with there being change in details i have to reapply.
Zoleka advised Shehaam was the person i spoke to at 12:59pm apparently they are working from home to i cant speak to anyone senior.
Can Shehaam please call me back???!!! i never saw a company so unprofessional to a customer in need and IN GOOD CREDIT SCORE!!! just a difficult phase in my life that i need the financial assistance!
Zoleka advised Shehaam was the person i spoke to at 12:59pm apparently they are working from home to i cant speak to anyone senior.
Can Shehaam please call me back???!!! i never saw a company so unprofessional to a customer in need and IN GOOD CREDIT SCORE!!! just a difficult phase in my life that i need the financial assistance!
AD
Anneline D's update29 Nov 2021, 12:49
Reviewer Update
I am on hold with the contact centre for 15 minutes, finally i get to speak to a consultant Zoleka who tells me she doesn't know what's going on because its with final verification and someone is going to call me, She tells me this after i explained that i already spoke to someone to do the verification at 12:59pm and then got an sms with there being change in details i have to reapply.
Zoleka advised Shehaam was the person i spoke to at 12:59pm apparently they are working from home to i cant speak to anyone senior.
Can Shehaam please call me back???!!! i never saw a company so unprofessional to a customer in need and IN GOOD CREDIT SCORE!!! just a difficult phase in my life that i need the financial assistance!
Zoleka advised Shehaam was the person i spoke to at 12:59pm apparently they are working from home to i cant speak to anyone senior.
Can Shehaam please call me back???!!! i never saw a company so unprofessional to a customer in need and IN GOOD CREDIT SCORE!!! just a difficult phase in my life that i need the financial assistance!
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Anneline D's updateReviewer Update
29 Nov 2021, 14:30I am escalating this to the NCR, this is ridiculous.
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Anneline D's update29 Nov 2021, 14:30
Reviewer Update
I am escalating this to the NCR, this is ridiculous.