poor service

poor service received. I contacted Finchoice regarding my account that is in arrears on the 9th Sept 2019 and was told my account is with legal Norman Bissets(creditworx) and on contacting creditworx was informed that they no longer have the account with them was sent back to Finchoice. and contacted finchoice they sent me from pillar to post everyday when I call them, up until today 12/09/2019 to be informed that my account is with Shapiro Shaik . and on contacting Shapiro Shaik was inform my account was only handed over to them yesterday and they assisted me but up until now I have not received a settlement amount from this Shapiro Shaik. unhappy customer. please make sure you have answers for your customers and worse their consultant don't even give their names and references after they had a long chart with you regarding the account.