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ADRIAN R
1 reviews | Active since Dec 2011
08 Aug 2019, 10:55
Poor query handling and call-centre
My balance was paid up and i enquired about the revolving service,the agent i spoke to told me this was an issue and she escalated it as i couldnt use the facility,i recieved an email 10 minutes later saying my query was resolved,how? no one called me or emailed me and i still cant use it,i escalated again via email and 6 days gone and no response,also the agents at the call-centre are so casual in their approach,poor service
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Replies (5)0
Replies (5)
Finchoice's replyOfficial
08 Aug 2019, 12:04Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply08 Aug 2019, 12:04
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
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ADRIAN R's updateReviewer Update
08 Aug 2019, 12:25Just received a call from finchoice,honestly a poor response,no solution,said i must wait for an sms as its system generated but every couple of days i get a message i qualify for 500 but nothing,very professional business
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ADRIAN R's update08 Aug 2019, 12:25
Reviewer Update
Just received a call from finchoice,honestly a poor response,no solution,said i must wait for an sms as its system generated but every couple of days i get a message i qualify for 500 but nothing,very professional business
Finchoice's replyOfficial
08 Aug 2019, 12:59Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***if you require any further assistance.
The FinChoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***if you require any further assistance.
The FinChoice team
Finchoice's reply08 Aug 2019, 12:59
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***if you require any further assistance.
The FinChoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***if you require any further assistance.
The FinChoice team
AR
ADRIAN R's updateReviewer Update
08 Aug 2019, 13:07lol,look at the final feedback
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ADRIAN R's update08 Aug 2019, 13:07
Reviewer Update
lol,look at the final feedback
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ADRIAN R's updateReviewer Update
08 Aug 2019, 13:10oh yes,please can I have a paid up letter,i would like to cancel this service,cannot deal with a company who cannot give you a definitive answer
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ADRIAN R's update08 Aug 2019, 13:10
Reviewer Update
oh yes,please can I have a paid up letter,i would like to cancel this service,cannot deal with a company who cannot give you a definitive answer