Poor poor service form Finchoice

I've been a client with Finchoice since December 2023 and never experienced any problems until last month. I have a mobi money account a personal loan and ONE pay stretch account. My mobi money and personal loan was debited, but according to the app my paystre account was only to be debited on the 25th of October. on the 26th of Septemebr i started getting multiple calls a day from finchoice informing me that my paystretch account is in arrears. Then when i logged onto the app it showed that i have 2 paystretchs accounts. I emailed the customer collections@finchoice the 8th of October and the October 13th i received an email response stating that (The ticket *** has been closed.), I also have not received feedback from the email. I then called the customer care on Friday 10 October 2025 and spoke to Michaela, she then advised that she made a note on the system and will get back to me once she spoke to the supervisor. today is a week later and have yet to receive any feedback form her, all the while I'm still getting more than 5 calls a day regarding my account. I need someone to call me back urgently to resolve this because calling the customer care number is not helping at all and it is almost my debit due date and I am not paying for an extra paystrecth account that I no nothing off.

Regards Celeste