poor poor service

i would like to express my frustration, i am totally dis-satified with the service i received i have a 3 month loan with finchoice Mobi money which i took out and the very first month they debited me on the 26th instead of the the 25th which the money was succesfully debited if i go on to the website it shows me my account is arears and should cantact the loan department, with little to no help i attempted to do after sending numerous emails requesting that they please update my account as all is in order and payment has been received successfully for the past 2 months. its now going into the the third month and still it shows me my account is arears, and all i get told is that the website will do a auto update. not acceptable the service i received is utterly disappointing, i will not recommend this business to anyone and i am certainly not satisfied with the service.