Poor-poor-poor customer service

Recently I app**** for a loan at finchoice. After I sent through relevant documents and authorise the debit order it states that my status will update within 24 hours. IT'S BEEN 3 DAYS!! I've been sending emails and I only got a response saying I should be patient as they are doing final checks. How is this even possible doing final checks yet after I authorised the debit order. What more concerning is the fact that I accepted it and even if the money comes in, I would still have to pay the full amount, or even not getting the money and still get debited. I even tried calling and their lines are unavailable...How is that even possible for a legitimate business? This is very poor service and I'm deeply disappointed.