Poor Pathetic Service

Good Afternoon,Hello Peter am writing to express my deep frustration and disappointment with the way Finchoice has handled my loan application process. This is now the third time I am addressing this matter, and the experience has been nothing short of unacceptable. Since last Thursday, I have been trying to finalize my second application after Mobicred declined my first. I was assured that my application with Finchoice Mobi would be approved. However, today I was informed that a ;technical error; occurred, forcing me to resubmit and wait yet another 48 hours. This repeated delay is wasting my time and causing unnecessary stress. What is even more concerning is the complete lack of accountability and support from your team. For the past two weeks, I have attempted to speak with a manager, but none have been available. Consultants refuse to go the extra mile, leaving customers like me feeling disregarded and devalued. This level of service is unacceptable. I demand immediate resolution of my application without further delays, and I expect a manager to contact me directly to take ownership of this matter. If this issue is not resolved promptly, I will have no choice but to escalate my complaint to the relevant regulatory authorities. trust that Finchoice will take this matter seriously and act with the urgency it requires. Vivian Padayachee ***