Poor pathetic service

My FinChoice debit order is set for the 7th of every month. On the 27 February 2023 I paid up my FinChoice Mobi Money account, after sending a proof of payment email to them, the very next day they debited my account. The consultant Afeeza decided to email me informing of their processes stating no money reflects on their side and basically not explaining how I can get my money back. Besides this poor service I had a 12 month loan that I paid up last year and experienced the same poor service and them still having a debit order set on my account after the account was paid up. Do not take a loan with FinChoice no matter how desperate you may be, they breach contracts by doing incorrect debits, do not assist according to their own apparent processes and besides all my time is being wasted on posting this comment and trying to get my money back.