NM
Nikita M
1 reviews | Active since Dec 2016
10 Nov 2020, 12:39
Poor management of customer accounts
My account is apparently in arrears, after speaking to 3 consultants, one told me Feb2020 wasn't paid, 2nd consultant tells me June 2018 wasn't paid, and the last one tells me I made payment arrangement on the 5th of October that I will make payments
Clearly they cannot manage customer accounts efficiently and their feedback is poor. Sharron(3rd consultant) tells me her supervisor will have to phone me and listen to the recording and yet they still cannot tell me who the hell was the consultant I spoke to on the 5th.
I would rather die than to do business with these people. Lesson learned!!
Helpful (0)
Replies (11)0
Replies (11)
Finchoice's replyOfficial
10 Nov 2020, 13:38Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply10 Nov 2020, 13:38
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
NM
Nikita M's updateReviewer Update
11 Nov 2020, 12:42Good day,
This morning I received an email from finchoice saying the account is up to date and yet the contract I signed with you guys has an end date of October 2020.
How is it that it is up to date and yet there is an outstanding balance of R401.91 as per the statement attached on the email.
That account should be on 0.00 and closed. what is the R401.91 for if my installments per month have been 303.46.
Apparently I am not the only client complaining about the same thing.
This morning I received an email from finchoice saying the account is up to date and yet the contract I signed with you guys has an end date of October 2020.
How is it that it is up to date and yet there is an outstanding balance of R401.91 as per the statement attached on the email.
That account should be on 0.00 and closed. what is the R401.91 for if my installments per month have been 303.46.
Apparently I am not the only client complaining about the same thing.
NM
Nikita M's update11 Nov 2020, 12:42
Reviewer Update
Good day,
This morning I received an email from finchoice saying the account is up to date and yet the contract I signed with you guys has an end date of October 2020.
How is it that it is up to date and yet there is an outstanding balance of R401.91 as per the statement attached on the email.
That account should be on 0.00 and closed. what is the R401.91 for if my installments per month have been 303.46.
Apparently I am not the only client complaining about the same thing.
This morning I received an email from finchoice saying the account is up to date and yet the contract I signed with you guys has an end date of October 2020.
How is it that it is up to date and yet there is an outstanding balance of R401.91 as per the statement attached on the email.
That account should be on 0.00 and closed. what is the R401.91 for if my installments per month have been 303.46.
Apparently I am not the only client complaining about the same thing.
Finchoice's replyOfficial
11 Nov 2020, 15:03Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply11 Nov 2020, 15:03
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
NM
Nikita M's updateReviewer Update
13 Nov 2020, 08:22Still waiting for response on my email.
NM
Nikita M's update13 Nov 2020, 08:22
Reviewer Update
Still waiting for response on my email.
Finchoice's replyOfficial
15 Nov 2020, 16:05 Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply15 Nov 2020, 16:05
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
NM
Nikita M's updateReviewer Update
18 Nov 2020, 07:19You guys keep emailing me my statement but when replying to my actual concerns with regards to this account.
You have already sent me 5 statements.
My question is, if the account was never in arrears and last payment was meant to be October 2020 as per contract signed with you why is there still an amount outstanding.
can somebody please get their eggs in one basket and give me a call because sending emails with my statement attached 5 times is not going to resolve my query.
You have already sent me 5 statements.
My question is, if the account was never in arrears and last payment was meant to be October 2020 as per contract signed with you why is there still an amount outstanding.
can somebody please get their eggs in one basket and give me a call because sending emails with my statement attached 5 times is not going to resolve my query.
NM
Nikita M's update18 Nov 2020, 07:19
Reviewer Update
You guys keep emailing me my statement but when replying to my actual concerns with regards to this account.
You have already sent me 5 statements.
My question is, if the account was never in arrears and last payment was meant to be October 2020 as per contract signed with you why is there still an amount outstanding.
can somebody please get their eggs in one basket and give me a call because sending emails with my statement attached 5 times is not going to resolve my query.
You have already sent me 5 statements.
My question is, if the account was never in arrears and last payment was meant to be October 2020 as per contract signed with you why is there still an amount outstanding.
can somebody please get their eggs in one basket and give me a call because sending emails with my statement attached 5 times is not going to resolve my query.
Finchoice's replyOfficial
18 Nov 2020, 11:54 Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply18 Nov 2020, 11:54
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
NM
Nikita M's updateReviewer Update
19 Nov 2020, 07:36Yesterday morning, around 9am, I received a call from one of your consultants, Abdul. As per our telecon, he said the reason there was an outstanding balance was because June 2018 wasn't paid, he then requested that I send him proof of payment, then the account should be sorted.
I then requested him that can this query be finalized by the end today, which was 18/11/2020, and he promised he will take charge of it and make sure my query is resolved by the end of the day.
I sent the proof of payment for June , I then got some reply saying I am supposed to have made 35 payments and I have thus far made 31 payments. However the statement shows I have made more than 35 payments.
I then rep**** with a statement highlighting the number of payments on the statement.
and explaining that it does not make sense when the account is up to date however the contract is meant to have ended in October and yet there is still an outstanding amount which till now Finchoice cannot explain it to me.
For one of your consultant to promise to have my query finalized yesterday which did not happen, shows how unprofessional Finchoice has been handling this query. 9DAYS LATER I AM STILL WAITING FOR PROPER FEEDBACK. I get different stories each time.
Its disappointing that I have to resort to this platform for me to be taken seriously, otherwise Finchoice does nothing but ignore emails.
I then requested him that can this query be finalized by the end today, which was 18/11/2020, and he promised he will take charge of it and make sure my query is resolved by the end of the day.
I sent the proof of payment for June , I then got some reply saying I am supposed to have made 35 payments and I have thus far made 31 payments. However the statement shows I have made more than 35 payments.
I then rep**** with a statement highlighting the number of payments on the statement.
and explaining that it does not make sense when the account is up to date however the contract is meant to have ended in October and yet there is still an outstanding amount which till now Finchoice cannot explain it to me.
For one of your consultant to promise to have my query finalized yesterday which did not happen, shows how unprofessional Finchoice has been handling this query. 9DAYS LATER I AM STILL WAITING FOR PROPER FEEDBACK. I get different stories each time.
Its disappointing that I have to resort to this platform for me to be taken seriously, otherwise Finchoice does nothing but ignore emails.
NM
Nikita M's update19 Nov 2020, 07:36
Reviewer Update
Yesterday morning, around 9am, I received a call from one of your consultants, Abdul. As per our telecon, he said the reason there was an outstanding balance was because June 2018 wasn't paid, he then requested that I send him proof of payment, then the account should be sorted.
I then requested him that can this query be finalized by the end today, which was 18/11/2020, and he promised he will take charge of it and make sure my query is resolved by the end of the day.
I sent the proof of payment for June , I then got some reply saying I am supposed to have made 35 payments and I have thus far made 31 payments. However the statement shows I have made more than 35 payments.
I then rep**** with a statement highlighting the number of payments on the statement.
and explaining that it does not make sense when the account is up to date however the contract is meant to have ended in October and yet there is still an outstanding amount which till now Finchoice cannot explain it to me.
For one of your consultant to promise to have my query finalized yesterday which did not happen, shows how unprofessional Finchoice has been handling this query. 9DAYS LATER I AM STILL WAITING FOR PROPER FEEDBACK. I get different stories each time.
Its disappointing that I have to resort to this platform for me to be taken seriously, otherwise Finchoice does nothing but ignore emails.
I then requested him that can this query be finalized by the end today, which was 18/11/2020, and he promised he will take charge of it and make sure my query is resolved by the end of the day.
I sent the proof of payment for June , I then got some reply saying I am supposed to have made 35 payments and I have thus far made 31 payments. However the statement shows I have made more than 35 payments.
I then rep**** with a statement highlighting the number of payments on the statement.
and explaining that it does not make sense when the account is up to date however the contract is meant to have ended in October and yet there is still an outstanding amount which till now Finchoice cannot explain it to me.
For one of your consultant to promise to have my query finalized yesterday which did not happen, shows how unprofessional Finchoice has been handling this query. 9DAYS LATER I AM STILL WAITING FOR PROPER FEEDBACK. I get different stories each time.
Its disappointing that I have to resort to this platform for me to be taken seriously, otherwise Finchoice does nothing but ignore emails.
Finchoice's replyOfficial
23 Nov 2020, 09:13Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply23 Nov 2020, 09:13
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
NM
Nikita M's updateReviewer Update
23 Nov 2020, 11:50no it is not, you guys have not rep**** to my emails
NM
Nikita M's update23 Nov 2020, 11:50
Reviewer Update
no it is not, you guys have not rep**** to my emails
NM
Nikita M's updateReviewer Update
23 Nov 2020, 11:56thank you for the paid up letter, it is resolved .
NM
Nikita M's update23 Nov 2020, 11:56
Reviewer Update
thank you for the paid up letter, it is resolved .