Poor Management at Finchoice

My name is Brian just a few minutes ago at about 15h50 I called finchoice and the phone was answered by a consultant called Aya (I think that's what she said) and then she just out me on hold to chat to her friend I heard her laughing in the background. The worst thing is when I googled for their complaints department or Manager I get the same number ********** 246 which goes to the same consultants. So how do this consultants account.