Poor, inconsistent, *********** & complacent service level

Their application process is quick on the part where they capture your personal details however, there is a department that does verification i.e. banking, etc. This department's service and turn-around time is the worst. I made an application on 24/03/2025 and my application involved updating my banking details also from savings to cheque account which was approved pending the verification call that I was to receive from FinChoice.....they called me but could not reach me and the application fell off/cancelled off on 26th. Made another application on 31/03/2025 which I had to call in again after numerous call follow ups waiting for the verification call again until I called on 02/04/2025 to cancel the application after being told again on the same call that I still need to wait for the mysterious verification call. All they know is to mess up customers credit profiles on the bureau and debit check messages to accept but without any confirmation of the application process.