Poor feedback service

I'm so amazed at the poor service Finchoice is giving me. I find the feedback service pathetic. This is my second query on one thing on the same month. After waiting on feedback for the authorization of my retrenchment claim. One of the teamleader by the name of Christelle promised to give me feedback and responded to my hellopeter complaint. I have never received a feedback from her unless I call. Recently when I call and ask for her she is either busy or cant come to the phone. When I called on the 26 February 2016 She told the consultant to tell me that Hank will call me with the authorization feedback. Its amazing how Finchoice/Homechoice can call you everyday to sell you their good or financial service. But when they have you as a client they fail to maintain the consistence service. A simple feedback on the authorization of this query would be appreciated. I have spend lot of money calling for feedback. And I feel that Finchoice has failed me as their loyal customer.