Poor Feedback

After having GREAT experience myself, and recommending the service to my husband - who just needs a little help this month for medical expenses - I am left SO disappointed!

An application was done and documents uploaded on 3 separate occasions - including via email. Numerous phone calls and numerous emails, yet "application is in processing" but there has been absolutely NO movement.

I find it disappointing that feedback cannot be given in a timeous manner. Especially when a potential client is waiting urgently for feedback.

Please advise??