TA
Thavaron A
1 reviews | Active since Jan 2026
06 Jan 2026, 13:27
Poor customer support
I app**** for a mobimoney loan. The debicheck expired because I wasn't quick enough to accept it. I've been struggling for days to get anyone to simply resend the debicheck mandate. The call centre keeps saying all agents are busy until you eventually run out of airtime. The ticket system says 2 business days yet you receive no response from them. There is a complete lack in communication with their customers. I really need that money but I cannot receive it due to non existent customer support.
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Replies (2)
Finchoice's replyOfficial
06 Jan 2026, 14:19
Hi Thavaron A,
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Finchoice's reply06 Jan 2026, 14:19
Official
Hi Thavaron A,
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Finchoice's replyOfficial
09 Jan 2026, 15:14
Good day Thavaron,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply09 Jan 2026, 15:14
Official
Good day Thavaron,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team