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mamukhwanam M

1 reviews | Active since Jun 2017

30 Apr 2026, 13:14

Poor customer service, tickets left unresponded to for 2 days risk of getting bad credit on your profile.

Very poor customer support, my ticket is assigned to Nikita Fredericks had been hanging for two days no reply.

Calls dont get answered. Emails dont get rep**** to. Whats the use of a ticket system if you cant track and resolve tickets for over 2 days?

Payment went off from my account and also on my debit order side, the system hasnt updated or picked up that payment was maybe logged a ticket its been two days no reply or able to reach anyone when i get directed to the relevant department they dont answer calls this is frustrating.

0
Replies (2)
Finchoice
Finchoice's reply30 Apr 2026, 13:45
Official
Hi Ndivhu Lloyd Mamukhwana,

Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and reach out via email with updates on the resolution.
The FinChoice Team










Finchoice
Finchoice's reply14 May 2026, 20:51
Official
Good day Ndivhu,

Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .

The FinChoice Team