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NOKWANDA S

1 reviews | Active since Nov 2020

20 Apr 2026, 13:22

Poor customer service

I have been calling the debt review department for 2 days straight with no success. I have been kept on hold for almost 20minutes at each go yet no one ever answers the phone. Can someone help me get a prescription letter.

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Replies (3)
Finchoice
Finchoice's reply20 Apr 2026, 13:45
Official
Hello Nokwanda, We're really sorry to hear about your frustration with getting through to our debt review department. It's not the experience we like you to have. Please allow us some time to investigate this for you. We will reach out via email with updates on our findings and hopefully have your letter situation sorted soon. Warm regards, The FinChoice Team
NS
NOKWANDA S's update21 Apr 2026, 12:37
Reviewer Update
I do not know if customer service is a priority at Finchoice because till now I have not received any feedback on email regarding my query neither have I received a call to resolve the matter despite the above response from the Finchoice team.
Finchoice
Finchoice's reply13 May 2026, 09:02
Official
Good day Nokwanda,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team