BN
Brenda N
1 reviews | Active since Dec 2021
22 Dec 2021, 13:02
Poor customer service and unresolved queries
I had app**** for a loan and was approved on 14-12-2021 submitted my documents same day approved mandate same day I've been calling them every day ever since with queries being resolved but no communication from my side the least you could have done is to let me know about a delayed mandate which they(Thembeka) said I must call capitec and ask them to approve which I did but my bank advised mandate was approved and active my ice been waiting from a call from all my other raised queries but nothing instead a dropped call from the same Thembeka just now am panicking because of the approved mandate and also that I've been taken from piller to post from Admin to back office with no query being resolved
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Replies (4)0
Replies (4)
Finchoice's replyOfficial
22 Dec 2021, 22:19Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply22 Dec 2021, 22:19
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
BN
Brenda N's updateReviewer Update
23 Dec 2021, 08:59Still waiting for query to be resolved.
BN
Brenda N's update23 Dec 2021, 08:59
Reviewer Update
Still waiting for query to be resolved.
BN
Brenda N's updateReviewer Update
23 Dec 2021, 16:03It's near close of business and still no communication from finchoice
BN
Brenda N's update23 Dec 2021, 16:03
Reviewer Update
It's near close of business and still no communication from finchoice
Finchoice's replyOfficial
28 Dec 2021, 16:32Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply28 Dec 2021, 16:32
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team