EM
Emmanuel M
1 reviews | Active since Feb 2021
28 Aug 2026, 11:19
Poor customer service
Their consultants have been very rude. I app**** for Mobi Money and was approved, but I still can't access my funds. When I query this, I'm told my cellphone number is linked to someone else's profile — a person named Yolandie — which is clearly an error on their side made when the profile was created. Every time I call to resolve this, the consultants just hang up on me.
Helpful (0)
Replies (1)0
Replies (1)
Finchoice's replyOfficial
28 Aug 2026, 11:45Hello Emmanuel,
We're really sorry to hear about your experience and the difficulties you've been having with your Mobi Money application. It's indeed quite frustrating that you've been facing these issues and we sincerely apologize for any inconvenience caused. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution.
Warm regards,
The FinChoice Team
Finchoice's reply28 Aug 2026, 11:45
Official
Hello Emmanuel,
We're really sorry to hear about your experience and the difficulties you've been having with your Mobi Money application. It's indeed quite frustrating that you've been facing these issues and we sincerely apologize for any inconvenience caused. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution.
Warm regards,
The FinChoice Team