POOR CUSTOMER SERVICE

I have just had the most disgusting service with an agent named FAHIMA from the legal department in finchoice, I called requesting for a settlement quotation to which I was told my account has been handed over to an outsourced collections company. Good and well I was given the 3rd party contact number to my surprise they do not have my account on their system. I then called back finchoice client care spoke to a TM Morris-not so much held, transferred to the legal department and this very rude lady told me to wait for her to do her job when I asked if I could hold the line while she sends me the settlement quotation. She rudely told me she had 5 calls qeueing and I should get the information by the end of business day. I then asked if it cannot be sent to me by atleast midday and responded " ma'am I still need to type the quotation and the banking details...like what the hell! I told her if i do not have the quotation by midday I will call back and she again rudely said " ma'am you can callback as much as you want thank you" the hung up the call in my ears. just like that. very disapointing customer service I tell you