KB
Kelly B
1 reviews | Active since Jan 2018
29 Mar 2022, 18:06
Poor customer care! No response
I’ve emailed atlas 6-7 times with no response and no help. I’m not in the country so i can’t call. I settled my loan but was debited an additional payment days later. It still had not been refunded? Horrible customer service 0/10 would not recomm
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Replies (4)0
Replies (4)KB
Kelly B's updateReviewer Update
29 Mar 2022, 18:27Called customer service as I live in a different country which makes it very expensive. But of course they will hang up the phone or go silent and not speak even after I tell them don’t hang up just process the damn refund. It’s like speaking to a brick wall. Why is it so difficult to deal with you?????
KB
Kelly B's update29 Mar 2022, 18:27
Reviewer Update
Called customer service as I live in a different country which makes it very expensive. But of course they will hang up the phone or go silent and not speak even after I tell them don’t hang up just process the damn refund. It’s like speaking to a brick wall. Why is it so difficult to deal with you?????
Finchoice's replyOfficial
29 Mar 2022, 19:52 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's reply29 Mar 2022, 19:52
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
KB
Kelly B's updateReviewer Update
01 Apr 2022, 01:40Then resolve my query, again I have had no response? At this point you are just *****ing money
KB
Kelly B's update01 Apr 2022, 01:40
Reviewer Update
Then resolve my query, again I have had no response? At this point you are just *****ing money
Finchoice's replyOfficial
01 Apr 2022, 21:57Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Best regards,
Finchoice's reply01 Apr 2022, 21:57
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Best regards,