Poor Business Practices

Good day,

I can see that you are still refusing to rectify this matter,

I will refer the matter to the Credit Ombudsman and the National Credit Regulator,

Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.

The finchoice team

Poor Services

Rosemary J | 26 Sep 2019, 16:44

Hi, I've been sending emails to *********** as from the 19th of September 2019 in order for you to correct my installment and balance because I've paid an amount of R7000 towards my mobi money loan but no one is willing to respond or assist me, that's unsatisfactory services, poor services, you don't treat your customers that way, correct my mobi money account immediately?

Rosemary J: 27 Sep 2019, 17:41

Good day,

Can you please explain how can the balance be R3147.67, but an amount of R7000 was paid towards the personal loan of R8000 that was taken less then a month ago, do you want to tell me the Loan that was taken in the month of August/September 2019 amounts to over R10 000,

Please tell me what's going on here, you are robbing me here,

Respond to me or I will log another complaint on Hello Peter,

Thank you,

Rosemary Private Reply Rosemary J: 27 Sep 2019, 17:42

Good day,

Can you please explain how can the balance be R3147.67, but an amount of R7000 was paid towards the personal loan of R8000 that was taken less then a month ago, do you want to tell me the Loan that was taken in the month of August/September 2019 amounts to over R10 000,

Please tell me what's going on here, you are robbing me here,

Respond to me or I will log another complaint on Hello Peter,

Thank you,

Rosemary Rosemary J: 29 Sep 2019, 18:28

Good day,

Regarding the reported matter,

Please see the below payment(R8000) that was made from FinChoice to me on the 03rd of September 2019,

Please see the below payment(R7000) that was made to FinChoice from me on the 19th of September 2019,

I've paid back an amount of R7000 from the R8000 I borrowed within 10 days after you paid the loan out to me,

Do you want to tell me that R2147.67 is the interest on a R8000 loan I took out in a 10 day period?

Please rectify this matter as soon as possible or I will have no option but to reverse the ******** deduction(R3147.67) that you will deduct on the 01st of October 2019 and I will refer the matter to my legal advisor, the Credit Ombudsman and the National Credit Regulator?

Thank you,

Rosemary

Finchoice(cape Town

R7 000.00Amount

Transaction

Payment

Date

19 Sep 2019

Posting Date

19 Sep 2019

R1.00Fee

Description

Banking App Payment Finchoice(cape Town

Long Description

FINCHOICE(CAPE TOWN

Finchoice *** D38481x40675

R8 000.00Amount

Transaction

Payment Received

Date

3 Sep 2019

Posting Date

3 Sep 2019

R0.00Fee

Description

Payment Received: Finchoice *** D38481x40675payment ***

Long Description

FINCHOICE *** D38481X40675PAYMENT ***