Poor assistance and customer relations

very unprofessional service from them. I app**** for a loan and they gave the option of using my Husband account, he even accepted the debit order on the request. FinChoice does not use Discovery Bank which myself is banking with so I took the alternative option to use my spouse. Now they came with stories that it is not allowed, why give the option if they not going to allow it? they don't even make an effort to assist, so easy to let you know on mail that they cancelled the application cause they are not using my bank, but they gave the option of using an alternative. now my husband must wait 30 days for debit order to cancel and if they take money you will be responsible to pay the reversal costs.