Poor and Unprofessional service from Finchoice

This morning 10 March 2023, at 08:00, I received a call from a polite lady from Finchoice informing me that my debt order was rejected. I explained to her that I could not follow up at this stage on the problem due to my not being close to my computer. I requested that see send me an email with all the details, and she explained that it was impossible. I then asked that she gives me a call at 12:00 so I could have a chance to investigate the matter.

Please note that we do not get all our calls because Load Shedding MTN does not always work or has a clear signal at my office.

I then received another call at about 09:35 from a vulgar and unprofessional lady, I tried to explain that I already had a call at 08:00 and made the arrangement that they could call me at 12:00. While attempting to explain this to her that an arrangement was made she constantly rudely interrupted me and was aggressive and unprofessional towards me. She informed me that she would phone me as often as she liked and confirmed that the 12:00 note was on the system. I finally asked her to give me a chance to explain the arrangement to her. I started explaining, and she threw the phone in my ears.