Poor and Pathetic Service
Hi, My name is KB. On the 28th of April 2020 i spoke over the phone with the lady by name of Zara. She is so useless. I have made an arrangement with her to settle my account of a mere 131 rands and send me a settlement letter. The debit order was arranged for the 29th and it never happened. I called her again she said she will fix and nothing happened..again, till today. Now my settlement has risen to 157 rands. And am not gonna pay that because i had the initial arrangement of when it was 131rands. Lastly am not stupid, am not gonna call many times to beg for a settlement of a mere 131 rand and a settlement letter. I want this to be done by Close of business 11 May 2020.
Regards Kabelo Medupe
Helpful (0)
Replies (2)0
Replies (2)
Finchoice's replyOfficial
11 May 2020, 08:14Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply11 May 2020, 08:14
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's replyOfficial
12 May 2020, 10:01Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply12 May 2020, 10:01
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team