Poor and disappointing customer service by finchoice.

I am writing to express my deep dissatisfaction with your service. My two loan accounts were handed over to the finchoice debt review team in 2018. Both accounts were fully settled and closed before 2020. On the 25 April 2025, i sent an email to *** requesting for paid up letters on my loan accounts but i could get an auto reply with a reference number but no help up to this date. I contacted finchoice customer care on the 05 May 2025 and 07 May 2025 repeatedly but im still not getting help. Customer services consultants and their supervisors are making empty promises but no one is helping me. This type of treatment on customers and lack of resolution is absolutely frustrating and disappointing.

I would never recommend finchoice to anyone because they will be mistreated like i am. I urgently need my paid up letters.