kA
kennidean A

1 reviews | Active since Oct 2012

30 Jan 2015, 11:13

Pompous consultants who dont have listening skills

i just spoke the worst consultant ever. The more i explain to him the more he refuses to listen to me. I will not have anyone talk to me as if I am an *********** fool. Futhermore, if you treat your consultants to have pompous attitudes with your clients then i will never do business with you ever again!!!<br> <br> If you take a look at my loan account, i normally settle my full loan account every year. Rest assured when i do so this year I will never return to you.<br> <br> the call was made regarding my Fonechoice account.<br> <br> I suggest you listen to the call coz this by far is the poorest service i have ever received in my life thus far!!

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Replies (1)
Finchoice
Finchoice's reply30 Jan 2015, 12:12
Official
Hello kennidean,

Thank you for bringing this query to our attention.

We apologise for the inconvenience and frustration.
We expect all our customers to be dealt with in a professional manner and we have not met your expectation in this regard.

We will investigate your query and provide you with feedback and address this matter seriously.

Regards
Management Team