Policy unfair cancellation

Unrelaible , unproffesional and irresponsible...My query is still not resolved, they still continue as usual, horrible customer experience, requested them to refund me after they cancelled my policy after making an arrangement with them, debiting on wrong dates so they can cancel my policy!!!! whats worse is that they dont even follow process, they threw me to some claims department, when I fill in the forms, there are parts that they need to fill oas the company, this shows thatthey have to esclalate my request on my behalf to the claims depart, of which they didnt do... all they did was to sharve me with contacts to claim for myself, I simply asked them to reinstate since it wasnt my fault they debited on wrong dates, they refused and decided to save their employee for generously assisting me with an arrangement...I will not rest until it gets sorted accordingly!!!!!