MN
Malehlohonolo N
1 reviews | Active since Jun 2017
06 Oct 2021, 09:00
Policy ref ***
Hello Peter I here by would like to lay a complaint agaisnt Finchoice. I have been having a funeral policy for more than 2 years. I have been paying my policy very well. Last week monday 27/09/2021 my Mother passed away and on the 28/09 I called finchoice they gave me a wrong email. On the 29/09 I called finchoice trying to follow up, I was advised that I sent documents to the wrong email. I sent documents on the 29/09/2021 to *** still hove not received anything and I was advised that the claim proacess takes 48hour. I am highly disappointed with fin choice
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Replies (2)
Finchoice's replyOfficial
07 Oct 2021, 21:46Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team.
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team.
Best regards,
Finchoice's reply07 Oct 2021, 21:46
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team.
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team.
Best regards,
Finchoice's replyOfficial
07 Oct 2021, 21:49Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply07 Oct 2021, 21:49
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,