Policy document not received

Bad customer services .

ID Number :***

Kindly assist me , am beyond frustrated , I took out a funeral cover in February with Finchoice and I have been battling to get my policy documents . I have write various emails and on your facebook page , the last 2 consultants that I dealt over telephonically were extremely rude and refused to allow me to speak to a supervisor and give the proper name. Kindly see my reference numbers, ***.

I'm so worried if the struggle is so big to get my policy document , what more when it is time for me to claim.

regards Hillary