AA
Anne A
1 reviews | Active since Dec 2023
13 Dec 2023, 08:59
Please have a solution this time.
I need assistance, Finchoice debited my account days before the agreed debit order date for the mobimoney, I did not have funds so returned and the were bank charges.
On the normal debit order date the decide not to debit and I decided to make a manual payment, now I can't access my available fund and the advised that it's because the debit order didn't go off and the app states that my account is in arrears but my account is up to date.
Can i please have access to the funds?
Helpful (0)
Replies (5)0
Replies (5)AA
Anne A's updateReviewer Update
13 Dec 2023, 09:30I called the call centre today and they advised that I can't access the funds because I have and application that I made in November that I didn't even get a reply, since November.
AA
Anne A's update13 Dec 2023, 09:30
Reviewer Update
I called the call centre today and they advised that I can't access the funds because I have and application that I made in November that I didn't even get a reply, since November.
Finchoice's replyOfficial
13 Dec 2023, 10:28Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's reply13 Dec 2023, 10:28
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's replyOfficial
13 Dec 2023, 10:36Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply13 Dec 2023, 10:36
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
AA
Anne A's updateReviewer Update
13 Dec 2023, 10:59Thanks for the response,
The other agent advised that once the debit order goes off this month I will have access to the funds.
Will the funds be available after the next debit order date?
The other agent advised that once the debit order goes off this month I will have access to the funds.
Will the funds be available after the next debit order date?
AA
Anne A's update13 Dec 2023, 10:59
Reviewer Update
Thanks for the response,
The other agent advised that once the debit order goes off this month I will have access to the funds.
Will the funds be available after the next debit order date?
The other agent advised that once the debit order goes off this month I will have access to the funds.
Will the funds be available after the next debit order date?
Finchoice's replyOfficial
18 Dec 2023, 12:47Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply18 Dec 2023, 12:47
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,