Hellopeter
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mM
mosanama M

1 reviews | Active since May 2017

13 Sept 2017, 16:49

Please clear my name on Experian and Transunion - I HAVE PAID

I have settled my loan with Finchoice since March, but they have not updated my payment with the relevant bureaus. I have called the call centre i don't know how many times and i always get the "your Account is settled, it will be updated" however every time i check my report there is nothing. They only care about new loans and clients and couldn't care less if you do not want to take up anything further. its this dark cloud hanging over. Our relationship is over, can it show as well on my report!!!!!!

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Replies (2)
Finchoice
Finchoice's reply14 Sept 2017, 06:57
Official

Good day

Thank you for writing to advise us of your concerns.

We regret any inconvenience caused. Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.

Kind regards
FinChoice Team

mM
mosanama M's update03 Nov 2017, 09:27
Reviewer Update
I am disappointed to confirm that your account still shows on my report as Unpaid and in arrears. It’s been over a month now and both my Transunion and Experian show that the account is not settled. Please have these updated or expect to see another Hello Peter Complaint along with all other social Media platforms to name and shame your company. If all else fails I will report you to NCR for incorrect information on client and failure to update client payment information!!!! I had sent an email to the EDC person who is supposedly in charge, two days later, no word!!!