Paystretch Account Still Active After Closure Request

I requested for my Paystretch account to be closed because I no longer need the account, mainly due to the very high interest rates. However, the account is still showing as active despite my request.

I am disappointed that my request has not been actioned. I would like Paystretch to close the account as requested and confirm once this has been done. I also do not want to continue having an account that I have explicitly requested to be closed.

Please resolve this matter as soon as possible and provide confirmation of the closure.