Payments not reflecting.

I am really getting frustrated with FINCHOICE. I currently have 3 open accounts with them and have debit orders going off my bank accounts on a monthly basis. This December the debit orders went off as normal but my accounts showed that I am in arrears. After days of trying to communicate with call center and sending emails, I decided to make an arrangement to pay via bank deposit and reverse my debit orders. Today I woke up with the payment I made reflecting under one account while the two remain in arrears....the communication is utterly horrible nothing ever gets resolved!!!