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ayesha L

1 reviews | Active since Mar 2017

24 Dec 2025, 15:22

Payment debited before debi check date not reflecting

My 36 month loan payment which is due 27 December 2025 was deducted from my bank account on 18 December 2025 already. Now I keep getting reminders of my payment due on 27 December still. I have tried calling FinChoice but no response. Although the payment went through on 18 December 2025 my profile still doesn't reflect the payment and I went to the bank who confirmed it was a debi check and definitely went through. I need answers Please get back to me regarding this matter

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Replies (2)
Finchoice
Finchoice's reply27 Dec 2025, 08:23
Official
Hi ayesha L,

We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply27 Dec 2025, 10:19
Official
Hi ayesha L,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team