Payment arrangement

I'm having a bit of a difficult month, so I emailed Finchoice last week to request a payment arrangement. I asked the support agent to please assist me or to point me in the right direction. After a few back-and-forth emails, the agent stopped responding altogether. That was last Thursday. I tried to contact the agent twice again after that with no replies...

When I called Finchoice today to follow up and continue with the arrangements, I was told that it was now too late and that my account would be debited at the end of the month. I had the option to “skip an instalment,” but since the agent never rep**** to my email explaining how to activate it, I’ve now missed that opportunity, it seems...

This is incredibly frustrating and disappointing!! Very poor service.