Payment arrangement

A few months ago, I contacted your office to request a payment arrangement and to temporarily deactivate access to additional funds on my account, as I was experiencing financial difficulties and could no longer afford the full monthly instalment.

At that time, I was informed that this was not possible and that my account would simply fall into arrears. However, after reviewing my rights under the National Credit Act (NCA), I have learned that consumers are legally entitled to request a restructured payment plan when facing financial hardship. This arrangement would still ensure that payments are made, just on revised, more affordable terms.

It appears my earlier request may not have been fully considered, and I believe this goes against fair consumer treatment principles. I value my relationship with FinChoice and want to settle my account responsibly. I am therefore formally requesting that my situation be reviewed and that a reasonable payment arrangement be put in place to allow me to continue paying what I can afford at this time.

Please assist me in resolving this matter amicably. I am committed to honouring my debt and simply ask for flexibility given my current financial circumstances.