Payment Allocation

I have been asking for payment allocation and no help, some girl called n gave me a wrong email for back office to assist with payment allocation and I wanted to speak to a supervisor and she said no supervisor is available... Not knowing that it's impossible for a call center not to have a supervisor or team leader.

Please note that I have received so many calls which is very irritating while you people debited on my account on the 25th June... please help with payment allocation of R2887.98 and update my profile. Your agents they said the system will clear once it picks up the payment... so now allocate payment as I am receiving too much calls.

I have attached my bank statement.

Please fix where it says in arrears on my app... because which means you are going to take double on the next payment while i paid...

Regards