Payment Allocation

<p>I had a Pay Day Advance Loan which was due on the 19th May 2017, I had a problem with my FNB Account so I called Finchoice on the Wednesday 17th May 2017 to ask how I could go about paying it into their account on the due date, I was advised with the banking details for Finchoice and TOLD BY YOUR STAFF to use my ID number as a reference. The payment of R 2 460.00 was made at an FNB ATM in Kew on the 19th May 2017 just before 12pm, it was done by my mother Mrs. Florence Stevens also as myself a good paying customer off yours, and as you can well imagine R 2 460.00 is a lot of money to have to pay back.</p> <p> </p> <p>I called Finchoice on Saturday morning to advise them and they said it was fine and the money would be allocated to my account, AGAIN BY YOUR STAFF THAT SAID USING YOUR ID AS A REFERENCE!</p> <p> </p> <p>Fast Forward to Tuesday 22nd May 2017 I get told the money is in your account, with my ID as the reference but they cant allocate it to my account as you need proof of payment, I have been dealing with Finchoice for over a year now and have NEVER had a problem like this before, I was broken into Monday afternoon, welcome to South Africa, and am not sure where I put the proof of payment.</p> <p> </p> <p>I work in accounts and I deal with payments on a daily basis and Im afraid to say your pathetic reason for not allocating the money to my account is ridiculous, I can only assume that after a set amount of time unallocated money falls into the wrong hands?</p> <p> </p> <p>Please allocate the money to my account or I will be stopping all further debit orders for Finchoice till this has been sorted out.</p>