LF
Lydia F
1 reviews | Active since Feb 2018
05 Jul 2023, 09:48
Payment
So last week i phone to finchoice to explain to them im going on holiday i would like to pay my Account that was the Wednesday i didn't wanted to wait till Friday because i wanted to make sure my Account is paid before i went on holiday. So i made the payment also Email proof of payment to them. They said it will only show on Friday in the Account i said it's fine as long as i know my Account is paid. I check on Friday on my app it still shows i own them the X amount i phone in again to ask them to just check they said the payment is the it must just be allocated. Ohk check the Saturday nothing check Monday nothing,check Tuesday nothing today is Wednesday now the App say my Account is in Arrears. I have been checking in on this since Wednesday 28 of June just to see a whole week later my Account is in arrears. And mind you i phoned in,Google live chat,Email and Facebook in box and still nothing is fix on my Account.
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Replies (5)0
Replies (5)LF
Lydia F's updateReviewer Update
05 Jul 2023, 12:33Now im getting Emails saying that my Account is in arrears but nobody is doing anything with the proof of payment
LF
Lydia F's update05 Jul 2023, 12:33
Reviewer Update
Now im getting Emails saying that my Account is in arrears but nobody is doing anything with the proof of payment
Finchoice's replyOfficial
05 Jul 2023, 22:07Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply05 Jul 2023, 22:07
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
LF
Lydia F's updateReviewer Update
06 Jul 2023, 11:59Its been a whole week after my payment and still my Account says its in Arrears i didn't even pay my Account late it was paid on time and i sent my proof of payment they Email me yesterday to tell me that my Account has been updated but still the app says my Account is in arrears.
My Account was paid before the end of the month but you guys are giving me a bad name when you put my Account in arrears.
I always make sure my Account is paid on time and up to date but then you guys give a person a bad name
My Account was paid before the end of the month but you guys are giving me a bad name when you put my Account in arrears.
I always make sure my Account is paid on time and up to date but then you guys give a person a bad name
LF
Lydia F's update06 Jul 2023, 11:59
Reviewer Update
Its been a whole week after my payment and still my Account says its in Arrears i didn't even pay my Account late it was paid on time and i sent my proof of payment they Email me yesterday to tell me that my Account has been updated but still the app says my Account is in arrears.
My Account was paid before the end of the month but you guys are giving me a bad name when you put my Account in arrears.
I always make sure my Account is paid on time and up to date but then you guys give a person a bad name
My Account was paid before the end of the month but you guys are giving me a bad name when you put my Account in arrears.
I always make sure my Account is paid on time and up to date but then you guys give a person a bad name
LF
Lydia F's updateReviewer Update
06 Jul 2023, 13:20I just missed your call so what you now tell me that my Account is not i Arrears but for me to get the Arrears off my name i need to pay 2 instalments on each of my Accounts you guys are really ridiculous with this its not like i didn't pay my Account it was paid i didn't miss any payment but now this is what a person must deal with.
This is really not on it is unprofessional and unacceptable finchoice really.
Where on earth should i get money to pay 2 extra instalments and for a Account that is not even behind on payment.
Im not going to leave it at this you guys are now giving me a bad name and my credit score aswell.
This is really not on it is unprofessional and unacceptable finchoice really.
Where on earth should i get money to pay 2 extra instalments and for a Account that is not even behind on payment.
Im not going to leave it at this you guys are now giving me a bad name and my credit score aswell.
LF
Lydia F's update06 Jul 2023, 13:20
Reviewer Update
I just missed your call so what you now tell me that my Account is not i Arrears but for me to get the Arrears off my name i need to pay 2 instalments on each of my Accounts you guys are really ridiculous with this its not like i didn't pay my Account it was paid i didn't miss any payment but now this is what a person must deal with.
This is really not on it is unprofessional and unacceptable finchoice really.
Where on earth should i get money to pay 2 extra instalments and for a Account that is not even behind on payment.
Im not going to leave it at this you guys are now giving me a bad name and my credit score aswell.
This is really not on it is unprofessional and unacceptable finchoice really.
Where on earth should i get money to pay 2 extra instalments and for a Account that is not even behind on payment.
Im not going to leave it at this you guys are now giving me a bad name and my credit score aswell.
Finchoice's replyOfficial
06 Jul 2023, 19:18Good day,
Thank you for your Feedback, this has been escalated to the relevant department., we do apologise for the Late reply and will get one of our customer support agents to contact you.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department., we do apologise for the Late reply and will get one of our customer support agents to contact you.
The finchoice team
Finchoice's reply06 Jul 2023, 19:18
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department., we do apologise for the Late reply and will get one of our customer support agents to contact you.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department., we do apologise for the Late reply and will get one of our customer support agents to contact you.
The finchoice team