VM
Veerasha M

1 reviews | Active since May 2019

09 May 2019, 12:27

Pathetic services at Finchoice

I am experiencing alot of issues with finchoice I have a 24 month loan with them and a mobi loan this company used to continously debit my account in advance and not on the debt date leaving me to pay hefty unpaid charges with the bank I then stopped all debit orders and I pay these accounts every month via eft however every month I get calls from rude arrogant consultants stating I have am in arreas with my account of which I am not I receive on average 10 calls a day some consultants will speak others call and drop the call these consultants will call with bad attitude scream at you when you give them a taste of their own medicine they become very arrogant I am constantly harassed by this company the accounts department don't seem to have a clue about consumers accounts no investigations on their side they jump down your throat they have no customer ethic unfortunately. I have spoken to managers unfortunately no one assists. I am displeased with the way this company treats consumers I am really regretting taking out loans with them.It's really sad that even when your account are up to date you still a bad customer. This is pathetic

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Replies (1)
Finchoice
Finchoice's reply09 May 2019, 15:13
Official
Good day,
 
 
 We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***and You may ask to speak to one of our Customer Service Team Leaders who would gladly assist you with your Query.
 
 The FinChoice team