EJ
Elreece J
1 reviews | Active since Nov 2018
06 Aug 2019, 15:02
Pathetic services
It has now been a month of getting calls from both finchoice and the credit bureau for a whole month I've been repeating the same thing over again. I spoke to a team leader named sean mmtwana from the credit bureau and i even sent my bank statement still no response, but the 30 calls a day is the only consistency that i get. Finally after awhile i spoke to wayne joubert from finchoice who advised ne that yes they can see the payment that i made in may and that the money was paid into my Homechoice account and that they will have to have it transferred to the right account so i must just resent my bank statement so that they can sent me a paid up leter, which i did now a weeks later after i had to go through the whole process again he is advising me that they are unablebto transfer the money from one account to the other because the refrence number i used is wrong even though i used the information that was provided by one of their agents that sent mevthe settlement letter when i requested the settlement amount. I am honestly thinking of getting a lawyer as I am not getting any help from finchoice or the credit bureau who is very quick to call but not quick to clear my account and sent me a paid up letter.
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Replies (2)
Finchoice's replyOfficial
08 Aug 2019, 11:25Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's reply08 Aug 2019, 11:25
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
EJ
Elreece J's updateReviewer Update
13 Aug 2019, 15:091 week later and still my issue has not been resolved i still get the same 300 calls the same answer tgat thet have escalated my account and query yet nothing is being done. I just want a paid up letter and the account closed. How difficult is it.
EJ
Elreece J's update13 Aug 2019, 15:09
Reviewer Update
1 week later and still my issue has not been resolved i still get the same 300 calls the same answer tgat thet have escalated my account and query yet nothing is being done. I just want a paid up letter and the account closed. How difficult is it.