Pathetic Service Really

I have been trying since the 24th of February to use my new cellular number *** since this time it has been escalated and re escalated I have phone several times sent email with screen sc****s my ID and everyone just escalates I do not have access to my old cellular number *** it is not in use does not work at all. I have begged and please for assistance and no one bothers to get back to me we are almost through April and again I can not use my kwikserve or mobi money app on my new cell number *** I have been de registered when I attempt to register I do not receive the 1 time pin. When I try and reset my mobi money it says *** is still the number you have registered I have sent emails as requested with screen sc****s one can never speak to a supervisor a manager and request for one to call you is is ignored