Pathetic service & Misleading 24hrs Turn around time

I'm writing this with great disappointment with Finchoice and its whole entire staff, on the 09th of June I app**** for a loan, sent the requested documents and was advised to track my application process on the website and my application was then sitting on the documents "completed" stage until I received a call from someone on the 11th telling me that the call was about completing the final stage of the application, we proceeded with the rushed questionnaire which I found very unprofessional to ask me about stuff I've already provided on the initial application, the lady then told me that the final stage is complete, therefore I will receive a message shortly after the call, which will clearly state the outcome of my application,the call was concluded, not even a minute after the call I received a message stating:"FinChoice:Due to a change in your loan terms you will need to re-apply for your 6 Month Flexi. Any documents you have sent in are still valid. Go to finchoice.mobi or dial *** to re-apply else one of our agents will call you soon." which I absolutely have no idea what this means. I then re app**** telephonically and was advised that this time around the process will be quicker as I'm re applying and all that was a lie because I'm sitting here with no feedback despite a number of calls I've made to their call centre for a follow up, no one seems to have a clue on what's happening.I was asked to accept a debit order mandate with my bank on the initial application,and was asked to accept the second one yesterday which was slightly different from the initial one in value, both mandates are active, but no funds/loan granted. I asked an agent not so long ago if I can have the application canceled together with the mandates, because I cant wait any longer, I have opted for finchoice because of the 24hrs turn around time as per their adverts, but it's more than 120hrs now, how pathetic! They are just messing up my credit score. I need feedback ASAP, I have sent them an e mail stating that if they can't provide the outcome this morning, I need my application immidiately withdrawn. Still no feedback!