Pathetic service from hell

Good day

I hope you are well

I would like to lodge a complaint regarding your pathetic customer service. I made an application for the mobi money on Sunday and I got a call that it was approved and I can make withdrawals and I was given * 120*1048# to make withdrawals. On Monday I followed the process and guess what ? I got an invalid error message and advised to call you guys. Bought airtime and called spoke to a lady and she said that the mobi money was approved but there is another application pending that’s is hindering the payment process and the person handling the account will contact me . I got a call from handler and she advised that I did not approve one of the benefits and I told her I have a plan already and I wouldn’t want to pay for another one ,I am not interested and she said okay . I then asked can I still make withdrawals and she said yes but when I got to the website the account is still on 0 and no amount to withdraw.

Tell me what game are you playing , 4 days later I’m being taking from pillar to pillar, what exactly is the hindrance on payment ? Now I am forced to take a plan that I already have for me to get the money that I will still pay back ? This is not a freebie and worse your consultants are very rude .